Patient Collecting

9 Tips For Collecting From Patient

The money that medical practices receive from charging people for services provided is very important to them. But getting paid by patients can be difficult and time-consuming, particularly if there are unpaid balances. Medical providers must look for ways to increase patients billing service collections in order to maximize revenue cycle management. Medical practitioners can increase income and balance their cash flow by implementing a well-managed billing procedure that prioritizes prompt collections.

Tips to Improve Patient Collections:

There are nine tips for collecting payments from patients.

1) Encourage transparency from the beginning:

Transparency in the collection process is essential. Patients can be made aware of the expense of their treatment beforehand with the help of an uncomplicated and transparent collection mechanism. It’s critical to set up an open collecting system and provide patients with step-by-step information about the costs of their care. To avoid claim denials, eligibility must be confirmed at each visit. By collecting co-pays up front, you can save the headache of later trying to track down the money and the requirement for time-consuming documentation.

2) Prior to scheduled appointments, obtain patient insurance and contact details;

Patients who phone to make an appointment should provide complete and current information to front desk staff and receptionists. As an alternative, patients ought to be given the choice to send their information by email or mail. Fields for obtaining or updating patient data should be included in your online appointment tool or patient portal. Staff members can verify coverage and stay in touch with patients throughout the treatment and collection procedures by acquiring accurate insurance and contact details. This will contribute to a seamless and productive patient encounter.

3)    Employ very skilled medical billers:

Physician medical billing is a demanding field that calls for specific training and a strong skill set. Employing qualified medical billers who have undergone considerable training and are adept at collecting patient balances is crucial for managing a medical business. Make sure all of your internal billing staff members are receiving the most recent training if you are employing one. Additionally, confirm that they are employing your balance-collection strategy, medical billing software, and best practice management techniques. Generally speaking, hiring a medical billing company with extensive experience is the greatest method to guarantee that your staff is effectively collecting balances and increasing your cash flow.

4)    Provide a continual incentive for the billing staff:

It’s likely that a lack of incentive is preventing your internal billing personnel from following up with patients to collect unpaid payments. After all, your billing staff probably receives a set wage from you, and persistently following up with patients to collect payment might be taxing. However, the majority of outsourced medical billing businesses follow a “percentage of revenue” business model. This implies that they only get compensated when patients pay you. They have a strong incentive to follow up with patients and ensure that their invoices are paid on time because of this.

5)    Use a reputable medical billing software:

When it comes to effectively collecting patient balances, using a reputable medical billing software can literally save your life. Because these systems are fully automated, your back-end employees may access patient accounts, unpaid balances, submitted claims, and a lot more with ease. Additionally, they can be set up to “ping” patients to remind them to pay or to notify you when a patient has unpaid invoices. It’s time to consider updating your billing software if you are still using an antiquated or paper-based medical billing system.

6)    Use the patient alert system to ensure that bills are paid on time:

In relation to medical billing software, patients can receive automatic alerts when they have unpaid amounts. This utility is included in many billing software packages, but if it’s not one of your current alternatives, you can get it elsewhere. Basically, you may “ping” people to remind them to pay their bill by text message, email, phone call, etc. using this technology. Additionally, you can add beneficiary details to these messages, like:

  • Date of payment due
  • How many days are left to pay the invoice?
  • Days that the payment is “late:”
  • What the current late fines for the patient are
  • How to settle the invoice

7)    Provide more payment choices:

You might consider providing alternate payment choices if you have devoted patients who have trouble paying their bills. For example, some patients may want to pay their expenses in full, but they need time to gather the funds for more expensive procedures. Patients may be able to pay their bills over time via payment plans, so you can be confident you will eventually receive the full amount due.

8)    Collect payments via an online gateway:

Efficiently collecting patient balances requires providing patients with a simple and accessible method of paying their bills. It may surprise you to learn that many patients who have to mail in a check, come see you in person, phone your office, etc, will forget to pay their expenses. Create an online gateway that makes it simple for patients to register and submit payments by entering their billing details.

9)     Utilize Online Billing:

Using electronic invoicing to streamline your accounts receivable procedure might also be beneficial. Patients are more likely to pay their bills on schedule when digital invoices are sent since they are more likely to be received promptly. Comparing electronic invoicing to traditional paper billing techniques might potentially result in cost and time savings.

 It’s Time to Partner with a Medical Billing company:

An outsource, expert medical billing company such as The Medicators is most likely the best choice for you if you are having trouble collecting patient balances on time. This will boost your revenue while freeing up your personnel to concentrate on other daily responsibilities and allowing you to concentrate on your patients. You can make huge time, effort, and financial savings by outsourcing medical billing services at The Medicators.

Request Free Practice Analysis


To help your practice identify the loopholes in your revenue cycle causing losses, we are offering a free practice analysis. Get free practice analysis service for your practice today!

Subscribe to Our Mailing List to Get latest Updates

Follow Us On Social Media

We create amazing content to keep you updated with recent developments in health care industry. Follow us on social media to see the latest updates.